Information Availability:

For all the products contained in the catalogs of inovia.gr there are indications for the availability of our warehouse. This way you can easily check before placing your order which products are available in our warehouses and which products are not immediately available but we are waiting for a specific date to receive them from our suppliers. Nevertheless, you can send us your order even for products that are not available in our warehouses and we will contact you as soon as possible by e-mail or phone, to inform you about the time of receipt of the product by supplier and delivery to you. In this case, if you think that the time period does not satisfy you, you can request the withdrawal of the product order. We also give you the opportunity to choose if you wish to receive all the products with a shipment to their place of delivery.

Order cancellation:

In our company you have the right to cancel your order and return the products you bought from us, within 14 days from the date you receive the products exactly as defined by Law 2251/1994 no.3e par. 1.

In case you want to return a product (withdrawal) you are charged only with the cost of returning it. To avoid inconvenience, it is good to check at the time of delivery of your order the condition of the products and their packaging in order to detect obvious defects (eg broken product, wrong product, etc.).

Returns are only accepted when the products are in the same condition in which you received them, without being opened or tampered with, along with the retail receipt or invoice. Your refund will be completed within 30 days from the date we receive the products.

Force majeure:

If for some reasons of force majeure (eg bad weather, strikes, quarantine, etc.) we can not deliver the products to you within the predetermined time we will inform you via e-mail, in order to tell us if you wish, in these conditions , the completion of your order.

Promotional messages:

Inovia.gr gives its users the opportunity to choose their information about the new products available on the market and for any other offers by sending advertising - informational messages to their email or postal address or by phone. Inovia.gr will not abuse its above service. Users also have the option to stop receiving promotional messages.

Responsibility inovia.gr:

Inovia.gr is not responsible for defects or poor quality of products available to its customers. All products are received from suppliers packaged. In case a defective product is found in the delivered order, you reserve the right to return it with the possibility of replacing it with our shipping costs or refund your money.

Inovia.gr is not yet responsible for any organized attack by hackers in order to steal users' personal data, but even in this case credit card users are guaranteed that no card details are stored in the system.

Cookies:

At inovia.gr we use cookies so that we have access to certain information every time you browse with a web browser in our store. Without the use of cookies it would not be possible to provide you with services such as: order status, personal settings, storage of items in the cart. Cookies are alphanumeric files that we transfer to your computer's hard drive over the internet so that we can offer services like those mentioned above. In your browser settings you can prevent your browser from accepting new cookies or asking you every time a new cookie is to be installed on your hard drive.

Dispute Resolution

For any dispute that may arise between KOURETAS DIMITRIOS of ILIA (DIMKO) and users from the use of the online store www.inovia.gr, an effort will be made for an amicable solution following a relevant written request of the user. According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union.

If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single pan-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Modification of trading conditions:

Inovia.gr reserves the right to modify or renew the terms and conditions of transactions.

Applicable Law:

All transactions you make through inovia.gr are governed by International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to sales by distance.

The European Union has set up a new online platform for out-of-court settlement of consumer disputes. Please find this platform at the following link: http://ec.europa.eu/consumers/odr/

Content of inovia.gr:

Inovia.gr reserves the copyright of the content of the site and any copying of them is prohibited and prosecuted.

Inovia.gr is the website of the company with the name "INOVIA A.E" (It is located at 32 Vasileos Georgiou. Paiania, Attiki, 19002 )